Quality Care and Patient Safety Are Our Top Priorities
The top priority for Mercy Health Network is you. Our focus is optimal health care for every patient, every time. That means doing the right thing at the right time in the right way for the best possible results. Here are a few ways MHN works for the best health care results for you.
Quality of Care
- We are committed to providing safe quality care to our patients and families.
- We monitor quality-of-care data. This helps us evaluate and improve the way we deliver care.
- We want our patients and community to have access to nationally reported data. For more information about the quality of MHN hospitals and clinics, visit these websites:
- We measure quality of patient care on a state and national level by performance standards for clinical care processes, patient's experience of care and patient clinical outcomes.
- MHN hospitals and clinics align our patient care priorities with those identified at the state and national level. We participate in state and national reporting of best practice measures.
- MHN is dedicated to providing safe and high-quality care to our patients. Quality and safety data related to patient care and outcomes is periodically updated. The data from Hospital Compare provides information about how well hospitals care for their adult patients with certain conditions or procedures. This information helps you compare the quality of care all hospitals provide. Talk to your doctor to make your best hospital care decisions.
- MHN provides reliable, effective care to prevent harm, injury and preventable death to all patients in our facilities. Every patient has the right to expect that their care will be appropriately provided in a safe manner by competent staff in a safe environment.
- Everyone has a role in making health care safe. At MHN hospitals and clinics, your safety is our main priority. You, as the patient, can also play a vital role in your care safety by becoming an active, involved and informed member of your health care team.
- MHN hospitals and clinics use clinical practice guidelines based on the best available medical and nursing research. Collaboration and teamwork among the medical and surgical specialists within the Mercy Health Network support those efforts.
- We use The Joint Commission’s National Patient Safety Goals in our practice.
- We proactively seek new and innovative ways to provide the highest quality of care to our patients.
Culture of Safety
MHN promotes a culture of safety where everyone recognizes their responsibility to report errors. Reporting will not result in penalty/discipline in our MHN culture. We believe this is the best way to assure compliance in medication adverse event reporting. In simple language, we want to know about mistakes so we can prevent them from happening again.
Awards and Honors
MHN hospitals and clinics provide Nationally Recognized Care and consistently receive top honors from some of the nation's most respected health care ratings organizations. A few highlights:
- Mercy Health Network named a Top Health system by Modern Healthcare, 2015
- Mercy ACO recognized as “100 ACOs to Know” by Becker’s Hospital Review
- Mercy Medical Center - Dubuque and Mercy Medical Center - Clinton both named Magnet Hospitals by the American Nurses Credentialing Center. Mercy - Dubuque earned the Magnet designation three consecutive times.
- Skiff Medical Center, Audubon County Memorial Hospital and Boone County Hospital named to 100 Top Hospitals in the U.S. by the National Rural Health Association
- Best Regional Hospital by U.S. News & World Report, Mercy Medical Center - Dubuque and Mercy Medical Center - Des Moines
- Consumer Choice Award by National Research Corporation (2016-2017), Mercy Medical Center - Des Moines (18th consecutive year)
- Get with the Guidelines® Heart Failure Bronze Quality Achievement Award (2016) for implementing specific quality improvement measures outlined by the American Heart Association/American College of Cardiology Foundation, Mercy Medical Center - Sioux City
- 5-star rating by Centers for Medicare and Medicaid Services for overall satisfaction (2016), Mercy Medical Center - Dubuque
- Iowa Healthcare Collaborative Patient Culture of Safety Award (2016), Mercy Medical Center - Sioux City
- American College of Cardiology: ACTION Registry – GWTG Platinum Performance Achievement Award (2016), Mercy Medical Center - Dubuque
- Cleverley + Associates: Recognized as a Community Value Five-Star hospital (2016), Mercy Medical Center - Dubuque
- Identified as Top-Performing Hospitals on key quality measures, The Joint Commission (2015), Mercy Medical Center – Dubuque and Mercy Medical Center - Clinton
- Named to HomeCare EliteTM, a compilation of the top-performing home health agencies in the U.S. (2015); Mercy Medical Center – Dubuque, Mercy Medical Center – North Iowa and Mercy Medical Center - Sioux City
- Get with the Guidelines Stroke Gold-Plus Quality Achievement Award (2015) for implementing specific quality improvement measures outlined by the American Heart Association/American Stroke Association, Mercy Medical Center - North Iowa
- International Board Certified Lactation Consultant Care Award (2015), Lactation Department at Mercy Medical Center - Des Moines
To see Accreditations and Certifications, visit our local sites at the links below.
Report a Concern
Our goal is to provide safe, high-quality care. We want to know if you have any concerns about patient care or safety in the hospital. Discuss any such concerns with the team caring for you or a representative of the hospital’s management.
For information about quality care and patient safety in your area, click the link for your region.