AmeriHealth Caritas Patients

Important Update

As a Mercy Health Network patient, we are committed to you; and we care about your health and the health of your family. This is why keeping you informed about a recent change involving your AmeriHealth Caritas health care plan is important to us.

AmeriHealth Caritas is withdrawing from the Iowa Medicaid Managed Care Program, also known as IA Health Link. As a member, you will transition from AmeriHealth Caritas coverage to coverage with one of the other two Managed Care Organizations (MCO) – Amerigroup Iowa or UnitedHealthcare Plan of the River Valley. We participate with both MCOs, so changing coverage to one of these plans means you can continue to see your trusted doctors, nurses and other health providers within Mercy Health Network without interruption.

The transition process is already underway. Your membership in a new plan will be randomly distributed to one of the other two MCOs. If you are currently an AmeriHealth Caritas member, coverage with your new MCO will begin on December 1, 2017. Check your mail for more information, which will arrive soon.

As a member, you will have the opportunity to make changes to your plan for 90 days from the date you are transitioned from AmeriHealth Caritas to a new MCO. You will have until March 1, 2018, to change your MCO for any reason. It is also important for you to know that the MCOs must honor any prior authorizations for 30 days for members transitioning from AmeriHealth Caritas to a new plan. Providers may be in one or both of the other MCOs’ provider network.

If you have questions or would like assistance in selecting a new health plan, please contact:

Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)              1-800-338-8366 (Toll Free) 515-256-4606 (Des Moines Area)

If you have questions about Mercy Health Network, please call us directly at (800) 203-9165.
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